Kolathur Fish Market Shipping Policy

Shipping Policy

At Kolathur Fish Market, we aim to provide a seamless shopping and shipping experience for our customers. Please review our detailed shipping policy below to understand how your orders will be processed, shipped, and delivered.

 Shipping Methods and Partners

a)       We ship orders through registered domestic courier companies and/or speed post services to ensure reliable and timely delivery.

b)       Our trusted delivery partners are selected based on their ability to handle delicate and live aquarium products, ensuring that all shipments reach you in the best condition.

 Processing and Shipping Timeframe

a)       Once your order is confirmed and payment is received, we process and dispatch it within 2 to 5 business days.

b)       In certain cases, where the delivery date is agreed upon during the time of order confirmation, the shipping will be aligned with that specified date.

c)       Please note that shipping and delivery times are subject to the norms and schedules of our courier partners and the postal service. Kolathur Fish Market strives to dispatch orders promptly, but any delays due to courier company policies or operational issues are beyond our control.

 Delivery Address and Accuracy

a)       Orders will be delivered to the address provided at the time of purchase. It is the buyer’s responsibility to ensure the address is accurate and complete. An incorrect or incomplete address may lead to delays or undelivered packages, for which Kolathur Fish Market will not be held responsible.

b)       In case you realize there is an error in the delivery address after placing your order, please contact our customer support team immediately at support@kolathurfishmarket.com to update the details before the order is dispatched.

 Delivery Confirmation and Tracking

a)       Once your order is shipped, you will receive a confirmation email at the email address provided during your registration. This email will include your order details, the shipping date, and, if available, a tracking number to monitor your shipment’s status.

b)       You can use the tracking number on the courier partner’s website to track the delivery of your order in realtime. This will help you stay updated on your shipment’s location and expected delivery time.

 Shipping Costs and Refund Policy

a)       Any shipping charges levied by either the seller or Kolathur Fish Market will be clearly displayed during checkout.

b)       Shipping costs are nonrefundable. In the event of a product return, the refund will only cover the cost of the product, excluding any shipping fees incurred during the initial shipment.

c)       For fragile or live products, additional shipping fees may apply to ensure the safe and secure delivery of such items. We recommend reviewing these charges before confirming your order.

 Handling Delays and Liability

a)       Kolathur Fish Market is not liable for any delays caused by the courier company or postal authority. While we strive to ensure all orders are shipped and delivered within the stipulated timeframe, external factors such as weather conditions, holidays, or other logistical challenges may impact delivery schedules.

b)       In case of any unforeseen delays, our customer service team is available to assist and provide updates on the shipment status. However, please note that once an order is in the possession of the courier or postal service, it is beyond our direct control.

International Shipping

a)       Currently, we only offer shipping within India. We are working to expand our services to international customers, and updates will be provided on our website when this option becomes available.

Customer Support and Assistance

a)       For any questions or concerns related to your shipment, you can contact our helpdesk at support@kolathurfishmarket.com. Our support team is available to assist with tracking information, address changes before dispatch, or any issues faced during delivery.

b)       We recommend contacting our support team as soon as possible if you encounter any issues, as this will allow us to provide timely and effective assistance.

Kolathur Fish Market is committed to delivering highquality aquarium products safely and efficiently to your doorstep. Thank you for choosing us for your aquarium needs, and we appreciate your understanding and cooperation with our shipping policies.