Supplier Terms

These terms apply to every breeder, farm, hobby seller, shop or business that applies to supply Kolathur Fish Market ("KFM") and to every order offered to them through our platform. Accepting an order, or continuing to receive offers, means you accept the version of these terms published at that time.

Applying does not guarantee approval. KFM may decline an application, pause a supplier, or end the relationship at any time, and may keep a number from registering again if these terms were broken.

You must give your real name, shop or farm address, pincode, state and a map location, and keep them current. Orders are matched to you by state and by the species you list, so a wrong address or an inflated species list sends you orders you cannot fulfil and counts against you.

List only species you actually keep and can supply in sale quality. You may update your list at any time on WhatsApp.

A customer of KFM may not register the same number as a supplier, and a supplier may not accept an order placed from their own number or for their own household.

KFM offers orders on WhatsApp showing the items, quantities, the delivery area and what you will receive. Offers expire after the stated time and may be sent to more than one supplier; the first to accept gets the order and the other offers are withdrawn.

Accept only if you have every item in stock, in the size and quality described, and can pack it within 24 hours of payment. Accepting an order you cannot fulfil, or going quiet after accepting, is a breach of these terms.

Not answering 20 offers in a row, or accepting 2 paid orders in a row without dispatching them, suspends your account automatically. Repeated misdescription of fish, or an order being cancelled after acceptance because you could not supply it, may end the relationship.

Until the customer has paid, you see only the items and the delivery area. After payment KFM shares the minimum needed to fulfil that order: the customer's name, phone number and delivery address.

You receive this information solely as a processor acting on KFM's behalf and on KFM's instructions. You must:

• use it only to pack, hand over or deliver that specific order;

• never contact the customer to sell directly, to ask for payment, or for any marketing;

• never copy, sell, publish or pass it to anyone else;

• keep it secure and delete it once the order is complete, unless the law requires you to keep a record;

• tell KFM at once if it is lost or disclosed.

You must not build your own customer list from KFM orders or divert KFM customers to direct dealing. Breaching this clause ends the supplier relationship immediately, forfeits unpaid payouts for the affected orders, and may lead to legal action.

Fish must be healthy, correctly identified, of the size described, and packed in oxygenated bags with enough water and insulation to survive the journey. Send a clear photo of the packed order on WhatsApp before hand-over; the order is not treated as packed without it.

At registration you tell us whether you deliver yourself or need KFM to arrange pickup. When you deliver or courier yourself, reply "dispatched" with the courier and tracking, and send a photo of the hand-over; the shipping charge collected from the customer is then included in your payout. When KFM arranges pickup, keep the parcel ready at your registered address at the agreed time; shipping is on KFM.

Dead-on-arrival claims are assessed by KFM from the customer's unboxing video. Where the loss is caused by packing, wrong fish, poor health at dispatch or late hand-over, the cost of the replacement or refund is deducted from your payout for that order.

You receive either the price agreed for each item in your supplier price list, or, where no price is agreed, KFM's selling price of the goods less KFM's commission (currently 20 percent). The exact amount you will receive is shown on every offer before you accept.

Payout is due after the order is dispatched (or handed over, when you deliver yourself) and is paid by bank transfer or UPI to the account on your supplier record, normally within 7 days of dispatch, less any deductions under clause 5. You are responsible for your own taxes and invoices.

If your price changes before an accepted order is packed, tell KFM at once; the customer is asked to approve the new price before the order proceeds, and may cancel instead.

Never collect payment from a KFM customer. Any payment taken directly from a customer is a breach of these terms and of clause 4.

Offers, updates and reminders are sent on WhatsApp to the number on your supplier record. Keep that number current, answer offers within the stated window, and do not share the number or the offer links with anyone else.

When KFM asks you for a live photo of a product for a customer, send it on the same chat; you are not told who the customer is.

KFM may message you about profile gaps, reminders and payouts. Abusive or misleading communication to KFM staff or customers ends the relationship.

Either side may end the relationship at any time by message. Orders already accepted must still be fulfilled, payouts already due are still paid, and clause 4 continues to apply to any customer data you still hold.

KFM may suspend or remove a supplier, and refuse re-registration of their numbers, for breaking these terms.

You are responsible for the fish and goods you supply until they are handed to the customer or to the courier KFM arranges. KFM is not responsible for your costs when an offer expires, a customer does not pay, or an order is cancelled before packing.

KFM may update these terms; material changes are notified to your registered number, and continuing to accept orders means you accept them. These terms are governed by the laws of India and the courts of Chennai, Tamil Nadu.